Refund Policy
A legal disclaimer
Due to the nature of the products we sell, which include consumable, personal-use items that cannot be restocked, resold, or verified for integrity once opened or shipped, Musk de Lumière and Musk of Noor LLC are legally unable to accept returned merchandise or process discretionary refunds. This is both to comply with health, safety, and product integrity regulations and to ensure the highest standard of quality and customer safety. By completing a purchase, you acknowledge and agree to this no-refund policy.
Musk de Lumière reserves the right to review and determine, at its sole discretion, the eligibility of any refund or replacement requests under exceptional circumstances.
For inquiries regarding damaged or incorrect orders, please contact our customer care team at [Insert Email Address].
Refund Policy
At Musk de Lumière, we take great pride in the quality, craftsmanship, and care that goes into each of our products. Due to the personal nature of fragrances, skincare, and cosmetic goods, and in line with industry standards for personal care items, all sales are final once an order has been processed and shipped. We are unable to accept returns or issue refunds for reasons of general dissatisfaction, change of mind, or fragrance preferences.
This policy is in place to maintain the integrity, safety, and hygiene of our products for all customers. Refunds or replacements will only be considered under circumstances beyond the customer’s control, including but not limited to verified loss during shipping, damage incurred during transit, or an error made by Musk de Lumière in fulfilling the order. Any such claim must be reported to our customer care team within [7] days of delivery and must include appropriate documentation or photographic evidence.