Shipping Policy
A legal disclaimer
At Musk de Lumière, we are committed to delivering your order with the utmost care, efficiency, and attention to detail. Every purchase you make is a reflection of our dedication to quality, and we want your experience to be seamless from start to finish.
Processing Time
All orders are processed within [1–3] business days after payment confirmation. Orders placed on weekends or public holidays will be processed the following business day. Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Methods and Delivery Times
We offer a variety of shipping options to best suit your needs. Standard domestic shipping typically takes [3–7] business days after dispatch. Expedited and express shipping options are available at checkout for faster delivery times. International shipping times vary by destination but generally range from [7–21] business days depending on customs and local postal services.
Please note that all delivery times are estimates and may vary due to factors outside our control, including weather conditions, customs delays, or courier service disruptions.
Shipping Rates
Shipping rates are calculated at checkout based on your location, selected shipping method, and the total weight of your order. We occasionally offer complimentary shipping promotions, which will be clearly indicated on our website when available.
International Shipping
Musk de Lumière proudly offers international shipping to select countries. Customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery. These charges are not included in your order total and must be paid separately as determined by your local customs authority.
We are not responsible for any delays caused by customs clearance processes in the destination country.
Order Tracking
All orders are processed within [1–3] business days after payment confirmation. Orders placed on weekends or public holidays will be processed the following business day. Once your order has been processed, you will receive a confirmation email with tracking information.
Address Accuracy
Please ensure that your shipping address is entered correctly at the time of purchase. We are not responsible for orders shipped to incorrectly provided addresses. In cases where a package is returned to us due to an incorrect address, additional shipping charges may apply to reship the order.
We take great care in packaging and dispatching your orders; however, in the rare event that your package is lost or arrives damaged, please contact us immediately at muskdelumiere@outlook.com. We will work closely with you and the shipping carrier to resolve the issue as quickly as possible.