Returns and Exchanges

Effective September 10, 2026. This policy replaces the version of June 10, 2026 and governs purchases made on muskdelumiere.com. The version in force on the day an order is placed governs that order.

Returns

Returns are complimentary within 30 days of delivery. An item may be returned for a full refund provided it is unopened, unused and in its original packaging, with the seal intact.

Fragrance is intimate. Once a bottle has been opened or sprayed, or its seal broken, it can no longer be returned or refunded, for reasons of hygiene and safety. This is why every full size bottle travels with a complimentary 2.5 ml sample of the chapter of your choice: the bottle can stay sealed until you are certain.

Exchanges

Within the same 30 days, an unopened item may be exchanged for any other chapter. Client Care arranges the exchange, and any difference in price is refunded or charged accordingly.

How to return or exchange

Write to Client Care at support@muskdelumiere.com with your order number and the item concerned. A prepaid ground shipping label and instructions follow within one business day. Fine fragrance is a regulated flammable liquid and travels by ground only, so please use the label provided and no other service. Items returned without a label, or to any address other than the one given, cannot be accepted.

Refunds

Once the return has reached the house and been inspected, the refund is issued to the original method of payment within 10 business days. Your bank or card issuer may need a few additional days to post the credit. An item that arrives opened, used or without its seal cannot be refunded and is sent back to you.

Damaged, incorrect or missing items

Should an order arrive damaged, leaking, incorrect or incomplete, please write to Client Care within 7 days of delivery with your order number and a photograph of the parcel and its contents. A replacement is sent at no cost, or a full refund issued, as you prefer. A verified defect never remains your problem.

The Discovery Set, samples and gifts

The Discovery Set follows the same terms: unopened, it may be returned within 30 days; once opened, it is yours to keep. A set whose $60 credit has already been redeemed can no longer be returned. Complimentary samples, gifts with purchase and gift cards carry no refund value. A gift may be exchanged under the same terms; refunds are issued to the original purchaser.

Purchases made elsewhere

Orders placed on TikTok Shop follow that platform's return process and timelines and are handled there. Items purchased from an authorized retail partner follow that partner's policy. Items bought from unauthorized resellers are not eligible for return, exchange or replacement.

Good to know

An order, including a preorder, may be cancelled for a full refund at any time before it is dispatched. Nothing in this policy limits any right you hold under applicable consumer law. The house reserves the right to decline returns that show a pattern of misuse.

Client Care

support@muskdelumiere.com · +1 201 208 2026
Every message receives a reply within one business day.

Musk of Noor LLC, doing business as Musk de Lumière
2 Cranberry Road, Suite A1A, Parsippany, New Jersey 07054, United States